Your organization will create a Vrbo Reimbursements account on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

If you have been notified by Vrbo that your first payment has been sent but have not received an activation email, click here.

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:

Canadian Accounts:

Yes. To successfully process and receive a transfer, the email on your Pay Portal needs to be the same one registered with PayPal.

PayPal will send instructions on how to create a new account on their platform and claim the funds if a transfer is processed using an email that isn’t registered in their system.

If you’re already registered with PayPal with an email that doesn’t match the one saved on the Pay Portal, do one of the following:

Add your Pay Portal email to PayPal

1. Log in to PayPal and click the gear icon at the top of the page.
2. Click (+) in the Email Address section.
3. Enter the email registered on the Pay Portal. Your PayPal can support up to 7 email addresses.
4. PayPal will send a confirmation email to this address. Click Confirm Your Email when you receive the notification.

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.

When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

If you require additional assistance, please respond to the most recent email you received from Vrbo Customer Support.